Refund policy

Return,Refund & Cancellation Policy

At BELLICA, we want you to receive your order in perfect condition. Please review the following policy before placing your order.

1. Order Cancellation

Orders can be cancelled before they are dispatched.

To request a cancellation, please contact us as soon as possible at:

Email: hello@bellicaglow.com

Once an order has been dispatched to the courier, it can no longer be cancelled through BELLICA before delivery.

For Cash on Delivery (COD) orders, refusing or rejecting a parcel at the time of delivery may be treated as an order return and may affect future COD ordering eligibility.

2. Returns

Due to the nature of skincare and personal-care products, we generally do not accept returns or exchanges for products that have been opened, used, tested, or altered after delivery.

For hygiene and safety reasons, a return may only be considered when:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product arrived leaking or materially defective.

  • The product is materially different from the product ordered.

  • The product has another verified fulfillment or manufacturing issue.

Products returned for an eligible reason must be unused, unopened, and in their original packaging, unless the issue itself makes the packaging impossible to preserve.

3. Damaged or Incorrect Orders

Please inspect your parcel as soon as you receive it.

If your order arrives damaged, leaking, defective, or incorrect, contact BELLICA within 48 hours of delivery.

Please provide:

  • Your order number

  • Your name and contact number

  • Clear photographs of the product and packaging

  • A clear photograph/video of the shipping parcel where applicable

  • A brief description of the issue

This information helps us investigate the issue with our fulfillment and courier partners.

4. Return Approval

Do not send a product back without contacting BELLICA first.

If your return request is approved, we will provide instructions regarding the return process.

BELLICA reserves the right to assess each return request and may reject a request where the product does not meet the eligibility requirements described in this policy.

5. Refunds and Replacements

For an approved return, BELLICA may, depending on the circumstances and availability:

  • Replace the affected product; or

  • Issue a refund for the eligible product.

The appropriate resolution will be communicated after the returned or reported product has been reviewed.

For Cash on Delivery orders, refund arrangements may require additional information from the customer to process the refund.

6. Non-Returnable Products

The following generally cannot be returned:

  • Opened or used skincare products

  • Products that have been tested or applied to the skin

  • Products damaged after delivery due to improper handling

  • Products without their original packaging, where the packaging is necessary to verify the product

  • Products returned after the applicable return-reporting period

  • Products returned solely because the customer changed their mind, unless otherwise required by applicable law

7. Allergic or Individual Skin Reactions

BELLICA cannot guarantee that every product will be suitable for every individual's skin.

Customers should review the product ingredients before use and perform a patch test where appropriate.

A personal skin reaction or dissatisfaction with the product does not automatically qualify for a return or refund.

If you experience a significant reaction, discontinue use and seek appropriate professional medical advice.

8. Exchanges

We do not generally offer exchanges for opened or used skincare products.

An exchange may be considered for an approved case involving an incorrect, damaged, defective, or leaking product.

9. Shipping Costs for Approved Returns

Where a return is approved because BELLICA sent an incorrect product or the product arrived damaged or defective, BELLICA may arrange or reimburse reasonable return shipping costs, depending on the circumstances.

For returns that are not caused by a BELLICA error, return shipping costs may be the responsibility of the customer.

10. Fraudulent or Abusive Returns

BELLICA reserves the right to refuse returns or restrict future COD orders where there is evidence of fraudulent, abusive, repeated, or unreasonable return activity.

11. Policy Changes

BELLICA may update this Return & Cancellation Policy from time to time. Any updated version will be posted on this page with a revised Last Updated date.

12. Contact Us

For cancellation or return requests, please contact:

BELLICA
Email: hello@bellicaglow.com

Please include your order number in your message so that we can assist you efficiently.